Privacy Policy AK123 – Malaysia Player Data Protection

1Data We Collect

Ak123 collects various categories of personal data to enable us to provide a secure, seamless, and high-quality online casino platform service to players in Malaysia. Below is a detailed description of each category of data collected:

1.1 Account Registration Information

When you register an ak123 account, we collect the following information:

• Full name as shown on your MyKad or official identity document.
• An active mobile number registered in Malaysia.
• A valid and active email address.
• Date of birth is required to verify that you meet the minimum age requirement of 18 and above.
• Username and password chosen during registration.

1.2 Identity Verification Information (KYC)

To meet compliance and security requirements, ak123 may request additional documents including:

• A copy of your MyKad (front and back) or a valid passport.
• Recent proof of address (utility bill or bank statement dated within the last 3 months).
• Screenshot or proof of payment method (Touch 'n Go, GrabPay, DuitNow, FPX).
• A selfie holding your identity document, in certain cases.

1.3 Financial Transaction Data

Each time you make a deposit or withdrawal at ak123, we record:

• Transaction amounts in Malaysian Ringgit (MYR).
• Payment method used (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX).
• Date and time of transaction.
• Transaction reference number.
• Recipient account details for withdrawal purposes.

1.4 Gaming Activity Data

The ak123 platform records data related to your gaming activity for security, winnings verification, and user experience improvement purposes. This includes game history, bet amounts, winnings, session duration, and your favourite game preferences.

1.5 Device Technical Data

Ak123's systems automatically collect technical information when you access the platform, including:

• IP address and approximate geographic location.
• Device type, operating system, and web browser version.
• Access log data including dates, times, and pages visited.
• Cookie information and session identifiers.

2How We Use Your Data

Ak123 uses the personal data it collects for legitimate and transparent purposes. Below is a summary of how data is used, along with the relevant legal bases:

2.1 Marketing Communications

Ak123 will only send marketing communications — including bonus offers, the latest slots promotions, Malaysia Super League and EPL Sports Betting updates, and VIP programme details — if you have given explicit consent during registration or through your account settings. You may withdraw this consent at any time without affecting your access to core services.

2.2 Automated Decision-Making

In certain situations, ak123 uses automated systems to assess security risks, detect fraudulent activity, and screen suspicious transactions. Such automated decision-making is never used solely to deny service to a player without human intervention in cases that have a material impact on you.

3Information Sharing

3.1 Core Principles

Ak123 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. However, in the course of operating the platform, we may need to share certain information with the categories of parties listed below, and all such sharing is done on a lawful basis.

3.2 Payment Service Providers

To process deposits and withdrawals, ak123 shares the necessary transaction information with certified payment gateway providers, including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX-supporting banking institutions such as Maybank2u and CIMB Clicks. Such sharing is limited strictly to information required to complete the transaction.

3.3 Game Software Providers

Some games available on ak123 are provided by licensed third-party game software providers. In this context, game session data and information required to verify winnings may be shared with the relevant providers, subject to strict confidentiality agreements.

3.4 Statutory Authorities

Ak123 may share your personal data with government authorities, law enforcement agencies, or financial forensic investigators when required by law, court order, or in the context of fraud or money laundering investigations. In such cases, we will notify you if permitted by law to do so.

3.5 Business Transfers

In the event of any merger, acquisition, or transfer of ak123's business assets, players' personal data may be transferred to the successor entity. We will notify you with a clear notice before any such data transfer takes place, and your privacy rights will continue to be protected under an equivalent or stricter privacy policy.

4Data Security

4.1 Technical Measures

Ak123 employs multiple layers of technical protection to keep your personal data secure at all times:

• SSL/TLS 256-bit Encryption for all communications between your browser and ak123's servers.
• At-rest data encryption for all sensitive data stored in our databases.
• Two-factor authentication (2FA) available to all player accounts.
• 24/7 threat monitoring by ak123's internal cybersecurity team.
• Penetration testing periodically by a certified independent security firm.
• Firewalls and intrusion detection systems (IDS) for server infrastructure protection.

4.2 Internal Access Controls

Access to players' personal data within the ak123 organisation is restricted on a need-to-know basis. Only staff who require access to specific data to carry out their job responsibilities are granted permission, and all access is logged and audited regularly.

4.3 Data Breach Response

In the event of a data breach that could affect your privacy, ak123 is committed to notifying affected players within 72 hours once a breach has been identified, and within the timeframe required by law to the relevant authorities. The notice will describe the type of data involved, the likely impact, and the steps that have been and will be taken to contain the damage.

5Cookies & Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit the ak123 platform. They help us remember your preferences, keep your login session secure, and understand how you use the platform so we can continuously improve your experience.

5.2 Types of Cookies Used

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
• Functional Cookies: Saving your preferences such as language, theme, and display settings for a more personalised experience.
• Analytics Cookies: Collects anonymised data on how players use the platform to help us improve content and navigation.
• Performance Cookies: Helps us monitor platform performance and identify technical issues more quickly.

5.3 Cookie Management

You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and experience of using the ak123 platform. For detailed guidance on managing cookies in popular browsers (Chrome, Safari, Firefox, Edge), refer to each browser's help documentation.

6Data Storage & Transfer

6.1 Data Retention Period

Ak123 retains your personal data for as long as necessary to fulfil the original purpose of collection, or as required by applicable law. As a general guide:

• Active account data: Retained for the duration your account is active and for 5 years following account closure.
• Financial transaction records: Retained for a minimum of 7 years in accordance with accounting and AML legal requirements.
• Technical and access logs: Retained for 90 days before being automatically deleted.
• Support communication records: Retained for 3 years from the date of last interaction.

6.2 International Data Transfers

In some cases, your personal data may be processed or stored on servers located outside Malaysia, particularly in relation to cloud services and international game software providers. Any such data transfer is carried out with adequate safeguards through contractual mechanisms that ensure a level of data protection equivalent to Malaysian standards.

7Your Privacy Rights

As a registered ak123 player in Malaysia, you have the following privacy rights regarding your personal data. We are committed to fulfilling every request within a reasonable timeframe, typically no longer than 30 days from receipt of a complete request.

To exercise any of the rights above, please contact the ak123 privacy team by email at privacy@ak123.bet or via our 24/7 Live Chat. Please include sufficient identifying information to allow us to verify your identity before processing your request.

8Children's Privacy

The ak123 platform is for adults aged 18 and above only. We do not direct our services at minors, and we do not knowingly collect any personal data from individuals under the age of 18.

If we discover that personal data belonging to an individual under the age of 18 has been collected inadvertently, we will take immediate steps to delete that data and close the relevant account. If you have reason to believe that someone under the age of 18 has registered an account with ak123, please contact us immediately at privacy@ak123.bet.

9Third-Party Links

The ak123 platform may contain links to or integrations with third-party services that have their own privacy policies. ak123 is not responsible for the privacy practices or content of those third-party websites or applications. We encourage you to read the privacy policy of every third-party platform you visit or use in connection with ak123's services.

This includes, but is not limited to, payment gateway providers such as Touch 'n Go, GrabPay, and banking institutions supporting FPX, as well as game software providers that supply slots, Live Casino, and table games on the ak123 platform.

10Contact Us

If you have any questions, concerns, or complaints regarding ak123's Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Privacy Email: privacy@ak123.bet
• General Support Email: support@ak123.bet
• Live Chat: Available 24 hours a day, 7 days a week via ak123.bet

Our privacy team will endeavour to respond to all enquiries within 3 business days from the date of receipt. For more complex requests such as data access or deletion requests, we aim to resolve them within 30 calendar days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia or the relevant regulatory body.